We keep your details private, clear, and controlled.
When you ask about cleaning services, book a visit, or send a quick message, we collect only what we need to respond well and keep the work organised. Why make privacy complicated? We don’t.
We collect information you choose to share, like your name, phone number, email address, service address, and booking details. That helps us confirm appointments, prepare crews, and keep your cleaning plan accurate. Need a quote for a home in Brooklyn or a retail space in Manhattan? We’ll use the details only to reply and schedule.
Your messages may also include notes about access instructions, preferred visit times, or special cleaning requirements. We treat those notes as confidential and keep them within our service workflow. No drama. No clutter.
Service coordination
We use your details to manage quotes, visit timing, and on-site instructions.
Communication
We may contact you about bookings, reminders, and service follow-up.
How we use it
Practical, not excessive
We use your information to confirm appointments, send reminders, prepare estimates, and support the cleaning team before arrival. That means fewer mistakes and a smoother day on site. Would you want a crew turning up without the right access details? Neither would we.
Booking confirmation
We may call or text to verify timing and service details.
Operational planning
We share only the information needed to deliver the clean correctly.
Record keeping
Some records are retained for accounting, service history, or compliance.
Protection
Careful handling
Our team uses sensible safeguards to protect personal data from unauthorised access, misuse, or loss. We keep the process tight and the access narrow. It’s boring work, honestly, but that’s exactly the point.
Encrypted tools where appropriate
Limited staff access on a need-to-know basis
Regular review of booking and contact records
Your rights
You stay in control
You can ask what we hold, request corrections, or tell us not to contact you for marketing-style messages. Want your details updated after a move? Just send the new address and we’ll tidy the record. Straightforward.
If our tools, legal obligations, or booking process change, we’ll revise this policy to match. The latest version on this page is the one that applies. We’d rather keep it current than bury you in fine print.
Need help now?
Talk to a real person in New York
If you’d like to review your contact details, change a booking note, or ask how we store your information, we’re ready to help. Why wait on a form when a direct conversation works better?
